Experience

every experience in your life is being orchestrated to teach you something you need to know to move forward.

Viz.ai

Senior IT Specialist

Feb 2024 – Till date | Viz.ai

    • Implementing a solution for AI developers of AWS Appstream 2.0 with out of the box solution for persistanse storage with EFX, for work with PHI data and added support via Terraform.
    • Implementing IAM Least Privileges on the company AWS accounts via Terraform.
    • Managing AWS IAM permissions via Terraform.
    • Building and managing business automations using Workato.
    • Direct work with the R&D team, Programmers, Managers, and Executives.
    • Part of the implementation of a Zero Trust project. Enforcing employees to sign into Okta only from a managed laptop in Jamf with a certificate.
    • Implementing Jamf Connect on company MacOs laptops. A device can only be configured by company employee while, enforcing Okta login to setup the company laptops.
    • Full management of: Jamf, Okta, Google Workspace, Jira, Slack, Cloudflare, and much more.
    • Work with closely different vendors across the globe.
    • Managing company Route 53 DNS records and Certificate renewals.

Viz.ai

Helpdesk Manager

Mar 2023 – Feb 2024 | Viz.ai

    • Led a team of 2 help desk technicians, providing technical support to over 350 employees.
    • Developed and implemented help desk policies and procedures, improving response time and customer satisfaction.
    • Ensured compliance with IT security policies and conducted regular audits.
    • Managed inventory of IT assets, overseeing procurement, deployment, and decommissioning of hardware.
    • Provided technical support and assistance to the company's clients and colleagues and worked closely with employees in order to diagnose and resolve any IT related problematic issues.

Viz.ai

Senior IT Support Specialist

Nov 2022 – Mar 2023 | Viz.ai

    • Provided technical support and assistance to the company's.
    colleagues and worked closely with customers in order to diagnose and resolve any IT related problematic issues.
    • Managed inventory of IT assets in Jamf/Airwatch, and Policies deployments.
    • Built and implemented a new onboarding/offboarding process for new/terminated users while ensuring compliance with IT security policies.
    • Building and managing business automations using Workato.
    • Assisted in the implementation of a new HRIS system, improving data accuracy and onboarding efficiency.

Snyk

Technical Operation Specialist

Apr 2021 – Nov 2022 | Snyk

    • Working in a global team in a different timezones while keeping the team communicated and united.
    • Managed the onboarding process during a period of rapid company growth, over 200 employees across IL and EU.
    • Coordinated with HR and IT departments to ensure seamless integration of new hires into the company's systems and processes.
    • Configured and deployed laptops, ensuring all necessary software and security protocols were in place - Jamf/Intune.
    • Maintained and updated internal documentation related to onboarding procedures and IT policies.
    • Managed company users in GSuite, Okta, Jira, Slack, and other SaaS applications.

Rivhit

Customer Service Technical Support

Mar 2018 – Apr 2021 | Rivhit

    • Provided technical support for business customers using Rivhit software.
    Addressing a wide range of technical issues and queries.
    • Assisted customers with the installation and configuration of Rivhit software, ensuring optimal performance.
    • Collaborated with the development team to identify and resolve software bugs, contributing to product improvement.
    • Built strong relationships with customers by providing exceptional support and service.
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050-313-8652

sean.salmassi1@gmail.com

Tel Aviv, Israel